Customer Service

Shipping & Delivery
We offer a free next working day delivery service with orders over £50.00 on Aquamech. We use either City Link or Palletways to Deliver good and aim for orders to be despatched by 2pm on the day of purchase, any orders completed after 12.00pm will be processed the following working day.

Next Day Delivery - £4.95 + VAT if your order is under £50. This Service is only available for delivery on working days. Any orders placed at the weekend will not be processed until the following Monday.

Free Next Day Delivery - FREE you will qualify for this service if your order is over £50 before VAT. This Service is not available at weekends. Any orders placed at the weekend will not be processed until the following Monday. 

Please note that we are not responsible for Citylink or Palletways services and therefore cannot fully guarantee your next day delivery. Some large catering equipment can take up to 3-4days delivery, due to the size. For more information please call 01279 876 500.

Stock items are available for next day dispatch - any queries on products contact our sales office or our live chat agent.


If you are experiencing any difficulties with your delivery please contact our customer services number 01279 876500 or email details to (Please remember to quote your order reference number.)

Privacy & Security
This privacy policy sets out how Aquamech UK uses and protects any information that you give Aquamech UK when you use this website. Aquamech UK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Aquamech UK may change this policy from time to time by updating this page. For more information Click Here
Returns & Replacements
We hope you will be delighted with your purchase from Aquamech UK. However, should you wish to return anything bought from us, the following conditions apply:
  1. Goods dispatched to the buyer and subsequently accepted for cancellation by the company will be subject to an abortive delivery charge, as well as any cancellation charge deemed necessary by the company.
  2. The company at its absolute discretion may agree to the return of the goods by the buyer provided that the goods are returned at the buyer’s expense, in the same condition and original packaging as dispatched by the company or their agents.
  3. Any goods agreed by the customer as acceptable for return for any reason (Excluding faulty goods) will be subject to a restocking charge of 25% of the net invoiced price together with reimbursement of any expense incurred by the company as a consequence of the return of said goods to the company's stock.
  4. Please allow up to 21 Days for the refund to be fully processed and money reimbursed to your bank account.
  5. Customers are liable for the cost of carriage incurred in returning the product(s) to Aquamech UK.

Before you return your goods to us you must request a RAN (Returns Authorisation Number). No goods will be accepted if they have not been authorised by our returns department and an RAN number generated. Applying for an RAN is easy and can be completed online in minutes. Simply follow this link to our request a RAN page and fill out the requested details.


We strongly advise that you reuse the delivery packaging for the return, to ensure that the item is not damaged in transit. We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery or a courier of your choice. We cannot be held responsible for returns lost in transit. 

None of the above information or conditions affect your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.

Service department

  • Return An Item or book a service engineer

Local Authorities

  • Specialist warewasher advice for schools, hospitals, care homes and day nurseries

Our own Detergents

  • Our own range of Detergents and other cleaning products with specialist pricing for account customers

Our Key Accounts

NHS, Radison, Days Inn, FIFA, Best Western, Greene King, JP Morgan, Laca, Buckingham Palace, Arsenal Football Club